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Craig Ashmole
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FROM A CAREER PERSPECTIVE: As a member of the executive management team at Vicorp, I am always looking for business prospects that have an interest in Contact Centre, Speech, IT Solution or looking to provide speech self-service applications for the Contact Centre industry. I also have a couple of industry specific documents on the links below:-
Delivering speech Self-Service:
Moving from Legacy IVR to NextGen IVR:
Stay ahead - Speech Self Service strategy:
CallCentre Survey - National Press:
About Vicorp:
Vicorp makes it easy for organisations to cost-effectively deliver superior self-service experiences over the phone. Our team of experts and our smart technology can add value to all organisations looking to improve customer interactions and gain competitive advantage. Vicorp's customers benefit from our open standards approach, as they are offered real control over how they design, build and run their voice services. Our flexibility enables customers to choose from a range of services from basic advice and use of, xMP, our service creation and execution environment, right through to the ultimate voice solution.Vicorp’s xMP Application offering xMP is the most advanced open-standards based application and service creation platform available on the market today. It sets new standards in development speed and resource efficiency for communication service providers who need voice and/or data services - through its easy to use, service-centric approach.
xMP enables providers to quickly create and deploy production ready applications and services, thus saving large amounts of time and expense. These services can range from basic IVR to complex automated speech recognition and multi-modal applications which combine speech commands with data from the Web and other sources.
xMP is the only application and service creation technology to offer customers true asset protection, as it allows organisation to re-use existing Media and Web server infrastructure there is no-tie in to complimentary technologies such as advanced speech recognition or text-to-speech and all this whilst leveraging existing application logic The architecture of xMP allows you to protect and leverage your existing corporate assets,
xMP enables you to re-use existing application logic, media server infrastructure (UM, IVR etc) and enable you to migrate to a more efficient and cost effective IP based infrastructure whilst maximizing your existing assets. Vicorp's xMP supports VoiceXML and other open standards based services. In short Vicorp delivers ongoing application portability and re-use allowing you to concentrate on running your business. For more information visit www.vicorp.com.
Craig Ashmole
Vice President Sales, Alliances & New Markets
Vicorp UK Ltd
United Kingdom
email: craig.ashmole@vicorp.com
mobile: +44 77 38 38 54 57
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