My personal business section:
IT Telecoms and Contact Centre Solutions:
SUMMARY: With more than 25 years, of Global International sales and sales leadership my experience has spaned global corporations driving IT technology into the wider International market. I am comfortable as a board level negotiator with personal hands-on experience in all aspects of creating, and building new business opportunities. I am searching for vendors who are looking to expand in Europe taking advantage of my strategic go-to-market acumen with business experience across Europe, Middle East, Africa and the America's. Formally with Teleperformance, Vicorp, Intervoice, Avaya, Lucent, Alcatel, Digital Corp and Dimension Data in Southern Africa.
If you are interested in making contact with me from a business perspective then please connect with me on my LinkedIn page by clicking the link below:
Craig Ashmole
BUSINESS PERSPECTIVE: I am passionate about finding technology solutions which address corporate business needs, driving opex rather than capex budgets. Presently engaged as an Executive Director with a consultancy business (ITEXACT) driving business transformation solutions for corporate's and SME alike. Solutions are focused at delivering IT Transformation, Contact Centre customer satisfaction improvement and software solutions. We offer technology and services with a SaaS/PaaS model, including hosted services enabling companies to affordably take advantage of the latest technology available in the market today.
During my career I have driven global Contact Centre & BPO solutions with the largest outsource global leader, Teleperformance Group, I have also held a number of senior and executive level roles at Vicorp (speech applications), Intervoice (IVR) and Avaya (IP Telephony), over the last 10 years. I always keep my eye open for business prospects who have an interest in building or creating a network to further deliver good customer experience solutions especially in the Contact Centre industry. I have built an extensive network of contacts that cover the solutions and technologies that include global outsource BPO services, the full solution stack from IVR (Interactive Voice Response) to ASR (Speech Recognition) to the speech based self-service application layer, and IPT telephony.
With the IT market in financial melt down since September 2008 but now thankfully starting to recover as we climb out of the dark hole of recession, I see businesses starting to entertain discussions for solutions that focus on driving out costs from their organisations, but look for solutions that deliver efficiencies within their IT and contact centre. I believe that vendors need to be more creative now more than ever before. To that end, I'm engaged with various vendors that address multiple disciplines from IP Telephony, to PCI compliance, to Voice Recording solutions, speech automation within the IVR, to business transformation tooling, and SaaS Project Management, to outsourcing services (or as I would rather say it "right-sourcing" on a International basis).
I now believe that there is a major move from the contact centre, and IT community to start to look more closely to ones 'green-costs' and drive further costs out of the Contact Centre arena with thin client computing which use low power consumption and virtualisation driven by SaaS application usage. This will lead dramatically over the next couple of years through 2011 and beyond to real Cloud Computing solutions. I believe that we will see a remarkable turn in direction from CIO's and the executive management of businesses to seriously reduce their IT costs through both in-house cloud and external hybrid cloud services. This is a space to watch.
I have added some industry specific "white papers" on the links below that may be an interesting read for those of you looking for specific solutions in this space:-
Contact:
Craig Ashmole
email: craig@ashmole.com
mobile: +44 77 38 38 54 57
office: +44 208 0908 352
http://www.linkedin.com/in/craigashmole
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