My personal business section:
IT Telecomms and Contact Centre Solutions:
SUMMARY: I have had more than 24 years, of Global International sales and sales leadership experience. Comfortable as a board level negotiator with personal hands-on experience in all aspects of creating new business opportunities, and building successful sales teams. Driving a high level of energy within my business activities and an ever growing network of global business contacts. Strong new business development, and strategic go-to-market acumen with a focus across EMEA and the America's. Formally with Vicorp, Intervoice, Avaya, Lucent, Alcatel, Digital Corp and Dimension Data in Southern Africa.
If you are interested in making contact with me from a business perspective then please connect with me on my LinkedIn page by clicking the links below:
Craig Ashmole
BUSINESS PERSPECTIVE: After holding a number of senior and executive level roles at Orange Business Systems, Vicorp, Intervoice and Avaya, over the last 10 years I am always keeping my eye open for business prospects who have an interest in building or creating a network to further deliver good customer experience solutions for the Contact Centre industry as a whole. I have an extensive network of contacts that cover the solutions and technologies that deliver global outsoursed BPO services, and the full solution stack from IVR (Interactive Voice Response) to ASR (Speech Recognition) to the speech based self-service application layer, and IPT telephony which address the Contact Centre industry.
With the market place in financial melt down since September 2008 and the re-adjustment that businesses are taking to deliver effective solutions that drive down costs but build up efficiencies within their contact centre arena, I believe that vendors need to be more creative now than ever before. More recently I have engaged with various vendors that address multiple disciplines from IPTelepony, to PCI compliance, to Voice Recording solutions, speech automation within the IVR, to outsourcing (or rather "right-sourcing" on European near shores).
I have a some industry specific "whitepaper" documents on the links below that may be an interesting read for those of you looking to address specific solutions in this space:-
Contact:
Craig Ashmole
Vice President Business Development EMEA
Teleperformance EMEA
email: c.ashmole@teleperformance.com
mobile: +44 77 38 38 54 57
office: +44 208 0908 352
http://www.linkedin.com/in/craigashmole
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